F.A.Q

Frequently Asked Questions

Do I need to create an account to place an order?

No, it is not mandatory, although we recommend that you do so, in order to be able to access the personal space that will allow you to track your order history and easily modify your information.

What should I do if I have forgotten my password?

Go to the "My Account" page and click on "Forgotten Password". You will be redirected to a page where you will find instructions on how to create another password. or send us an email at the following address

contact.victoria-smith@gmail.com

What should I do if I entered the wrong email address when ordering?
Please contact us so that we can correct it.

What payment methods do you accept?
You can pay for your purchases by credit card or PayPal.

Is my payment secure?
Our store uses SSL encryption technology which offers you maximum security and protects your data during online payment. The presence of the small padlock on the left of your navigation bar proves that our pages are well secured, according to the protocols in force.

Can I change a delivery address after placing an order?
No, this is not possible.

Do you deliver outside metropolitan France?
Yes, our products can be delivered worldwide.

How can I track my order?
Go to this page.

What should I do if my item has arrived but is in bad condition?
Contact us at contact.victoria-smith@gmail.com stating your order number, the problem encountered and a photo. We will refund you directly the amount of your item in the form of a voucher.

RETURNS

How can I return a product that I am not satisfied with?

From the date of receipt of your order, you have 30 days to contact us: our customer service will inform you of the terms and conditions for returning and refunding products.

What should I do if a product I received was damaged during transport or is defective?

Contact us as soon as possible.